WITH CRADLE:
You can perform a manual eSYNC at any time to update your DisplayKEY and upload your showing activity into the SupraWEB network.
To perform a manual eSYNC, do the following:
1. Press Enter to turn on your DisplayKEY.
2. Scroll to the MANUAL ESYNC menu option and press Enter.
3. Place your DisplayKEY in the cradle. The cradle light turns green, indicating that the DisplayKEY and cradle are connected. When the cradle light turns red, the cradle is connected to SupraWEB.
CAUTION: Do not remove the DisplayKEY from the cradle when the cradle light is red!
The DisplayKEY screen displays the message CONNECTING TO CRADLE during the eSYNC process. When the process is complete, the cradle light turns green, and the DisplayKEY’s status is displayed on the screen. You can now remove the DisplayKEY from the cradle.
WITHOUT CRADLE:
If you do not have access to your DisplayKEY cradle to perform an eSYNC, you can manually update your key by obtaining an update code from the Supra website and KIM voice access system.
Note: If you manually update your DisplayKEY, showing activity remains in your key until the next time you perform an eSYNC.
To obtain an update code from the Supra website, do the following:
1. Go to www.supraekey.com.
2. Select Agents—Log on to SupraWEB.
3. Select the name of your association or MLS from the dropdown list.
4. Enter your DisplayKEY serial number and four-digit PIN code.
5. Click Login.
6. Select the Update Code link in the left column of your screen. The update code displays.
To obtain an update code from the KIM voice system, do the following:
1. Call KIM at 1-888-968-4032.
2. Enter your three-digit area code.
3. When prompted, enter your DisplayKEY serial number and PIN code into the phone, followed by the #sign.
4. KIM reads a list of options. Press 1on the phone for an update code.
To enter the update code into your DisplayKEY, do the following:
1. Press Enter to turn on your DisplayKEY.
2. Scroll to the INPUT UPDATE OR CBS option and press Enter.
3. Press 1 to select INPUT UPDATE.
4. Enter the update code using the keypad and press Enter. Four quick beeps indicate that the operation is successful.
If you cooperate with another area, you may obtain an update code for the cooperating association or MLS after you have updated your DisplayKEY for your primary association or MLS.
Note: The number of updates codes you can obtain before performing an eSYNC may be limited. Contact 386.677.7131 for more information.