What Happens When FREC Complaint is Filed?

Q: A former client informed me that he was unhappy with my performance in handling his transaction, and he is going to file a complaint against me with the Florida Real Estate Commission (FREC). What happens once a complaint is filed? 

A: Once a complaint is filed, the Department of Business and Professional Regulation (DBPR) determines whether or not the allegations in the complaint would, if true, constitute a violation of Section 475, Florida Statutes or the rules promulgated by the FREC.

If DBPR determines they would constitute a violation, it will initiate an investigation. DBPR is required by law to notify the licensee or his or her attorney by promptly providing a copy of the complaint or other document that prompted the decision to investigate.